1. BOOKING CONTRACT
At the time of making your booking, you must sign a Booking Form accepting these booking conditions, which are subject to English law, and the exclusive jurisdiction of the Courts of England and Wales. We will send you a confirmation invoice or will confirm your booking verbally. This acts as our acceptance of your booking on the terms of these booking conditions.
You will pay a deposit at the time of booking, and this is non refundable (unless claimed through your travel insurance). You must pay the balance at least 10 weeks before your arrival at your accommodation. If you book within 10 weeks of your arrival date, the full balance will be payable at the time of booking.
3. IF YOU CHANGE OR CANCEL YOUR BOOKING
If you want to change or cancel any details of your booking, we will do our best to help, but there may be amendment fees to pay. If you cancel your booking more than 10 weeks before your arrival, you will lose your deposit. If you cancel within 10 weeks of your arrival, the following cancellation charges will apply:-
Period before departure date
when written instructions
Amount of cancellation charge incurred
shown as % of total holiday price
and car hire charge.
More than 70 days
Loss of Deposit
57 - 70 days
43 - 56 days
0 - 42 days
If you have booked your own flight, or booked your flights through us, cancellation charges will normally be 100% as per the airline’s conditions. We cannot consider refunds which may be caused by war, threat of war, riots, civil strike, terrorist activity, industrial disputes, natural and nuclear disasters, fire, adverse weather conditions, as well as technical problems with transport, closure or congestion of airports and similar events beyond our control. You should ensure that you have adequate travel insurance in place to cover you for such eventualities.
In the event of a cancellation by you, resulting in a refund being due to you (see cancellation charges above), this will be paid to you within 7 days of us receiving your written cancellation. :-
4. IF WE CHANGE OR CANCEL YOUR BOOKING
If your chosen property becomes unavailable for any reason, we will do our best to offer you a suitable alternative. If you do not accept the alternative, we will refund to you the cost of the rental of the property which you have paid.
5. IF YOU HAVE A COMPLAINT
If you have a complaint, you must bring it to the attention of our local representative, agent or supplier, so that the matter can be resolved immediately. If it is not possible to resolve the matter, it is an express condition of booking that you put the matter in writing and hand it to our representative, agent or supplier immediately. We cannot entertain complaints if this procedure is not followed in resort. Any compensation is limited to the total cost of the property rental.
In the event of a complaint or claim for compensation, this must be received by us within 14 days of the end of your rental period, and must be sent to us by recorded delivery to our trading address.
6. OUR LIABILITY
All our property owners have fully comprehensive insurance for their properties, including civil liability. In the unfortunate event of an accident at a property, resulting in a claim for compensation, the liability will be with the property owner, and we will provide you with details of the relevant insurance policy, in order for you to make a claim, and we will also be prepared to act as your agent in assisting with your claim.
7. TRAVEL INSURANCE
It is your responsibility to arrange suitable travel insurance to cover the period of your rental or holiday. In the event of an accident or illness, our assistance may be severely restricted if you have not arranged travel insurance.
8. PASSPORT, VISA & HEALTH FORMALITIES
You will require a full 10 year British passport to visit Portugal. Children and babies also need their own passport, and you must ensure that you make an application in good time. No visas are required by British citizens, and no special health regulations are in force at this time.
You can contact us at the following address, by writing, telephone or email.
European Rentals, 9 Stoneleigh, 17 Martello Road South, Canford Cliffs, Poole, Dorset, BH13 7HQ
Telephone: 07887 521 365
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).
WE DO NOT STORE YOUR FINANCIAL DETAILS, INCLUDING CREDIT CARDS, DEBIT CARDS OR BANK DETAILS